Confirm missed pickup risk
Prepare customer note
One room for live logistics incidents.
Open the incident once. Assign owners, track ETAs, bring in drivers or warehouse contacts safely, and send customer updates from the same record.
14-day trialFlat team planGuest linksEU-hosted
Synthetic example — not a customer case study.
War RoomTruck breakdown - A2 corridor
SEV-2Investigating
Missed pickup risk for 2 customer orders
A2 outside Poznan. Backup driver assigned, warehouse slot moved, customer update ready.
- Declared by
- Driver link
- Picked up by
- Dispatch lead
- Customer status
- Identified
- Declared
- Acknowledged
- Investigating
- Fixing
- Monitoring
- Resolved
Tasks5 open
Backup driver
Warehouse update
ETA update sent
- DeclareOpen the incident.
- AssignMove the work into view.
- UpdateKeep customers current.
- CloseLeave with the record.
14-day trial
Start without a card and test the full incident flow with your team.
Flat team plan
EUR299 per month for the response team, without per-seat math.
Guest links
Drivers, warehouse contacts, and partners can join from a phone browser.
EU-hosted
Security, privacy, and legal material available before rollout.
When the issue becomes work.
Ochroni is an Incident operations platform for logistics and supply-chain exception management. After a disruption is known, it gives the response a place: owner, impact, Tasks, guest input, source-labelled estimates, customer updates, and the record.
Synthetic product walkthrough
See one Incident move from report to resolution.
A generated logistics scenario shows the real product flow without customer or production data.
01Declare
Open one Incident record.
Severity, affected route, current impact, first Member owner, and scoped Participants begin in one shared War Room after the disruption is known.
Synthetic example — not a customer case study.
Synthetic Incident overview using generated operational data. 02Coordinate
Put response work and ownership in view.
Tasks assigned to Members or Guest Actors, with their statuses and scoped Participant context, stay beside the Incident instead of splitting across private chats and parallel notes.
Synthetic example — not a customer case study.
Synthetic Task board using generated owners and response work. 03Close
Leave with the operational record.
The resolved Incident keeps its summary, Task history, decisions, customer-update draft status, and Timeline ready for a post-Incident review.
Synthetic example — not a customer case study.
Synthetic post-Incident report using generated response history.
What changes in practice
Clear status for the people moving the load.
Dispatch sees ownership.
Who picked up the incident, which loads are affected, and what decision is next.
Warehouses can join safely.
A secure guest link lets external contacts add facts without a full account rollout.
Customer teams use current facts.
Impact, ETA, and update status are visible before anyone writes to the customer.
Leadership gets the record.
The close-out shows the timeline, tasks, owners, and customer communication already captured.
Flat public plan
EUR299 / month for the response team.
Start with a 14-day trial and bring dispatch, warehouse, customer operations, leadership, and external contacts into one incident room.
- Unlimited users under fair-use terms
- Incident room, tasks, timeline, guest links, and customer updates
- Cancel anytime during evaluation
Have questions?
Let's talk through your incident flow.
Bring a real disruption from your operation. We can map reporting, owners, guest access, customer updates, security, and rollout shape.
Book a demoQuestions
Decide by a real incident, not a feature list.
Ochroni is a fit when the response crosses dispatch, warehouse, customer operations, partners, and leadership before a clean record exists.
No. Ochroni gives the live disruption one structured room. Your team can still use everyday communication tools for normal work.
After the issue is known. Ochroni is for the response: owners, ETAs, tasks, guest input, customer updates, and the record that remains after closure.
Yes. Guest report and join links are made for drivers, warehouse contacts, and partners who need to add facts from a phone browser.
Book a demo. We can answer security, rollout, or data protection questions before your operations team starts a trial.
Ready before the next disruption